FAQs

PUZZLES 🐨🧩

Do you offer any guarantees?

short answer ...YES! long answer ... YESSS! We pride ourselves on providing top-quality jigsaw puzzle pieces. If you are not satisfied with your puzzle purchase, you will receive your money back. No hassle. A follow-up is possible to see how we can improve.  Use the contact information below or click here

What if pieces were missing from my new puzzle?

In the event of missing pieces from a brand-new jigsaw puzzle, please take a picture of the section the piece is missing from and email deslynqc@gmail.com with 14 days of discovery

 What if you've lost a puzzle piece?

Unfortunately, QC is unable to offer a replacement puzzle piece if you lost a piece after 14 days. However, you may be offered a significantly discounted price for replacement puzzle

What types of cuts are your puzzle pieces?

Our puzzles are ribbon cut. This means that while there are a variety of shapes, shapes do repeat throughout the puzzle.

Do your puzzles include a poster of the image?

The Rainbow Gradient and Circle Sensation Puzzles do not have a poster inside the box. Instead, the die lines are on the back of the box for assistance. Remember these puzzles are challenge puzzles and are designed to master your dissectologist and skills!

If you should happen to find yourself struggling with the finer details of a puzzle, please reach out to us. We would be happy to send you a photo of the assembled puzzle, which should help you solve the tricky areas.

ALL eco-series puzzle includes a poster 

Do you make custom puzzles?

Unfortunately, QC does not produce custom or “on-demand” puzzles.

What is Koality Kontent doing to support sustainability?

All of our products are printed on recycled cardboard or linen paper, with aqueous-based inks. Our puzzles are manufactured using recycled chipboard. We have phased out any packaging that includes plastic with our eco series puzzles and will be switching old designs to zero plastic in the future

CLOTHING 🐨👕

🐯When Can I Expect My Order 🐯

Processing Time: 2-5 days
Please allow an additional 7-10 business days for delivery.
During holidays please expect delays as the number of orders is slightly higher than usual, although we will do our best to get your order to you as soon as possible.

🐯How to order🐯
1) Find your favorite style and review all photos
2) Choose your T-shirt Size and Color,
3) Click add to cart. You can go back to add more products,
4) Click "Proceed to check out",
5) When you check out, you can add a note to the seller for any request.
** have a request for a design/ color or style? or a general question, send us a message!

🐯Care Instructions 🐯
Wash items inside out in cold water, do not bleach, do not dry clean, and do not iron directly on the design.

🐯Returns🐯
All items are made-to-order. Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns, but offer exchanges for damaged or misfitted items

❗Please review all the sizing charts added to the product pictures. NO RETURNS OR REFUNDS ON CLOTHING. exchanges may be possible please use contact form

**ABOUT US**
Our connection to nature runs deep, but our actions toward protecting it lacks depth. Koality Kontent provides premium products that stimulate the mind & connect us to nature with eco-friendly materials. The images we use for our products are directly tied to our purpose to spread awareness and take action!
This year a portion of proceeds will go towards sanctuary zoos as last year our company donated to the World Wildlife Fund with sales from our Koality Klub members like you!

Let's end the fears of tomorrow and start spreading awareness to our Planet today!